Indeed, a call center job is not easy. One must have lots of expertise in different areas of skills. You may expect any kind of reaction from the customer, like harsh and humble. So you must be ready to handle the diverse response from your kind customer. Especially if you are then you need to be patient, understand the issue calmly and then suggest the solutions. Try to be an active listener otherwise, the person may find you unprofessional and frustrated. Did you find it useful?